Symcom VR Privacy Policy

At symcom VR we care about your privacy and want you to be informed about what we do with your information. This Privacy Policy explains how we collect, use and share the information we receive about our clients and consumers.

Information we collect

  • Information that you give us

When you register and use our services or applications, we collect the information that you give us. This may include information like your name, email address, phone number, date of birth, country of residence, language, gender and time zone.

  • Information we collect when you use our services or applications

We collect and process information about your use of our services or applications. This can include information about your device, your location, your interaction with our services, applications and other symcom VR users, your content and your purchases.

  • Information about your device

When you use our services or applications, we may collect specific information about your device, such as the product model, serial number, operating system, device settings, device performance, Internet service provider, IP address and other unique identifiers.

  • Location information

With your consent, we may collect and process information about your precise location. When we have your location information, we use it to tailor our services or applications for you and other users.

  • Information about your use of our services or applications

We collect certain information about your interaction with our services or with other users through our services or applications. This could include information about your gameplay, your online status, your service use history, your connections with other symcom VR users and the content that you share with them.

  • Your purchases

Some of our services or applications allow you to make purchases. If you use any of our services or applications to make a purchase, we use information to process the purchase. This could include payment information, such as your credit card number, account authentication information and contact information like your billing and shipping address. It is also possible that purchases started in our services or applications complete their process through third parties’ payment platforms. These third parties may collect information according to their own privacy policies that must be consulted directly with them.

Use of information

The information we collect helps us to improve our services and applications, and also to provide you with other services or applications suitable to your preferences or particular conditions. Additionally, we can offer you customized content or provide you with tailored advertising. Besides, we can use your information to prevent activities that are potentially illegal or that violate our user agreements or terms of use.

We may use your information to contact you and send information we think is relevant to you.

Whom we share your information with

We may share your information with our commercial patners and with official authorities in response to legal requirements. We may also share your information with other symcom VR users when a service or application with this functionality is used, according to what you specifically choose to share in these cases.

Security of the information

We have implemented administrative, physical and technical security measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. You should understand though that, despite our efforts, no security can be guaranteed as impenetrable.

Third parties that provide their platforms and services store part of the information we collect. These companies specify their own security measures in their privacy policy document.

Information about children

At symcom VR we do not knowingly collect, use or share personal information from children under the age of 14 without verifiable parental consent or as permitted by law. If symcom VR finds out a minor under the age of 14 has given personal information without his/her parent or guardian’s consent, we will delete such information from our files.

Changes in our Privacy Policy

The information collected by Symcom VR will be managed according to the current Privacy Policy at the time the information is collected. Symcom VR may update this privacy policy from time to time, so please check this page regularly for updates. If we make any material changes to this Privacy Policy, we will notify you of those changes by posting them clearly on our website and/or by sending you an email or other notification, where feasible, and we will indicate when such changes will become effective.

Contact information

If you have any questions, concerns or comments regarding this Privacy Policy, or any of our privacy practices, please contact us via email at or via phone at +57 1 5800251.